Q: I just placed my order. How long will it take to ship?
A: If you just ordered a screen printed shirt, look under the product description to see if we have these on hand or if we are printing them through Printul. The turn around time is usually 2-3 weeks if it's being created through Printful. Please allow 1-2 business days for standard processing after your order has been placed. During peak seasons, it may take up to 3-5 business days for us to process your order. We’re so excited for you to receive your order!
Q: I placed my order, but I forgot something! Can you adjust my order?
A: To ensure the quickest possible processing times, we are unable to combine orders or make any adjustments, additions, or cancellations to orders after they have been submitted. Please make sure to review your order before submitting your purchase.
Q: How do I remove the tag that's on my clothes?
A: Screen printed Bella Canvas shirts have an easy tear away tag, just hold firmly to the material as you pull the tag away. On other clothing items if you want the tag removed you would need to cut it away.
Once a tag is removed, merchandise cannot be returned. The retrieval of this product will be at the customers' expense.
Q: Are discount codes automatically applied to orders?
A: Not all discounts are automatically applied to qualifying orders. A promotional code must be entered at checkout for some discounts or promotions to be applied.
Q: I forgot to add a discount code to my order! Can you still apply it to my purchase?
A: Coupon codes cannot be applied to previous purchases, so please be sure to review your order before submitting your purchase.
Q: I placed an order last week, but today my items are discounted! Will you honor a price adjustment for these items?
A: Requests for price adjustments will be honored if the merchandise was purchased at full price and marked down within 7 days of purchase, excluding Final Sale, Holiday Sale, or coupon purchases. Adjustments are eligible for a refund in the form of store credit. If your recent order qualifies for a price adjustment, please send us an email at email@example.com, and we’d be happy to help you.
Q: My tracking shows my package delivered, but I didn’t get it. What should I do?
A: We want to help you! Though Zenzaco is not responsible for carrier delays, stolen, lost, or misdirected shipments by the carrier when there is a notice of delivery, please send us an email at firstname.lastname@example.org with your order number and we will look into information on the status of your order.
Q: I love my items, but I need a different size! How can I exchange?
A: Please send your package with a note that includes your name, order number, shipping address, and details on the size or style you’re exchanging for. We do ask that you return everything exactly as you received it, including all tags attached.
Customers are responsible for all shipping fees, the shipping of the item you want to exchange and the shipping for the new item being received.
*Sale items may be exchanged for a different size or returned for store credit. Sale purchases are not eligible for refunds. Select items may be final sale, which will be listed in the item description or listed on the site according to the sale taking place at the time of purchase.*
Please keep all tracking information for your returns and exchanges, as Zenzaco is not responsible for lost packages without tracking.
Returns and exchanges are processed within 7-10 business days upon arrival. Our team will then email you to assist you!