Return Policy


Returns & Exchanges

We are certain you will love your Zenzaco purchase. However, if you are unsatisfied please let us know, and we will happily address your concern. Emails for returns should be sent to zenzacocrew@gmail.com

 

RETURN OR EXCHANGE 

  • Returns and exchanges must be made within 30 days from the date of receipt. 
  • Any purchase of full-priced merchandise that is returned to us within our deadline is eligible for a refund to the original form of payment, or for store credit, minus the cost of shipping.
  • Any item that is listed as Final Sale is not eligible for return or exchange. 
  • After adding a promotional code to an item, the item is then considered a SALE item and is only eligible for a size exchange or store credit.
  • Items purchased during special sales are only eligible for return for store credit.
  • Items in the LAST CALL category are FINAL SALE. No returns, exchanges, refunds, or store credits will be offered for these products.
  • All items must be returned new, unworn, and in the original packaging. Items returned with missing/damaged packaging or tags will be subject to a 20% restocking fee.
  • Any items that have been washed or altered in any way are not eligible for return or exchange.
  • The customer is responsible for shipping the returned item, as well as the cost of exchange shipping, except in circumstances of defect.
  • If you suspect that you have received a defective item, please email pictures of your item to zenzacocrew@gmail.com within 30 days from the date of receipt.
  • Defective items will be exchanged for the same item. If this item is unavailable, store credit will be offered.
  • Items that are received with broken buttons, broken snaps, holes, inoperative zipper, or stains are considered defective.
  • Defective items do not include: differences in beading patterns, loose strings that may be cut off, wrinkles or creases, sizing issues, not laying flat, etc. 
  • Zenzaco inspects all returns and exchanges, and should an item be in unsellable or unfit condition, Zenzaco has the right to deny its return.

 

How to make a return or exchange: 

Please send your package along with a NOTE including your name, order number, shipping address and details on the size or style you are  exchanging for. If returning items, please include the reason for return. We do ask that you return everything exactly as you received it. Customers are responsible for ALL shipping fees, including the cost of exchange shipping fee. 

Sale items may be exchanged for a different size or returned for store credit. Sale purchases are not eligible for refunds.  Select items may be final sale, which will be listed in the item description or listed on the site according to the sale taking place at the time of purchase.

We do ask that you please provide a delivery confirmation for your return or exchange package, as Zenzaco is not responsible for lost packages without tracking.

Returns and exchanges are processed within 7-10 business days upon arrival. After this processing period, a representative will email you. Please note: if a refund is applied back to a credit card, your credit card company may take up to 10 additional business days to post the refund to your account

For further questions regarding your return or exchange you can contact us at zenzacocrew@gmail.com

If sending your return via FedEx, UPS, or USPS please use this address. 

Zenzaco

Attention: Returns

705 MYA LN

Idaho Falls, ID 83402